This is a working demonstration built by Wabala Studio with Datacleave for the Scarborough Ontario Health Team’s Request for Proposals “Website Redesign and Rebuild” (September 2026). It is not an official SOHT website. It uses SOHT’s own words, photographs, documents and partner logos, reproduced from en.soht.ca with credit, so the evaluation committee can click through something real rather than read a promise.
Three directions, one system
Three sites share one WordPress theme, one plugin and one set of content, so that a decision about look and feel does not change what staff maintain: 01 Care first (restrained), 02 Scarborough strong (photography and colour), 03 Plain and fast (monochrome, the lightest). Every page of each is real, editable WordPress content — nothing is a static mock-up.
How it answers the RFP
- Navigation from the RFP’s own wireframe — Home, About Us (What is an OHT? · About the SOHT · Meet the Team · Careers), Primary Care Network, Find Services (for community members · for service providers), News, Resources, Contact Us — with sub-pages in the menu, which the current site cannot do.
- Integrated translation — one page per language, linked as translations, with a language menu on every page and proper
hreflang; Urdu is rendered right-to-left. English, French, Tamil, Simplified and Traditional Chinese, Urdu and Tagalog. Translations here are drafts and say so; professional translation is a priced line in the proposal. - Primary Care Network — its own top-level section, a clinical-leadership page, resources, news and three ways to get involved; the SPCN also appears on the home page as one of three doors.
- Patient, family and caregiver engagement — the Client and Family Advisory Committee expression-of-interest form, a general feedback form, a “Was this page helpful?” button on every content page, and a Have-your-say page that shows what earlier input changed.
- Dashboards and maps — embedded from Power BI, ArcGIS and Google Maps behind a consent gate (nothing loads from a third party until the visitor agrees), each with a plain-text or table alternative.
- Private partner space — a private page tree for member organizations; on this demo a labelled access code stands in for partner accounts.
- Share and print — copy link, email, native share on phones, and a print stylesheet that makes every page a clean, downloadable PDF.
- “Need a family doctor?” banner — on every page, dismissable, switched on or off in settings.
- Display preferences — the RFP’s accessibility-widget wish, done as a preference panel (contrast, text size, spacing, links, motion, images) rather than an overlay that claims compliance.
- Footer with contact details, social links, the land acknowledgement, accessibility and privacy.
- Search across pages, news, resources, partners and events, in the current language.
- Privacy, PHIPA and PIPEDA — forms with no health-information fields, private storage, contact details purged after 180 days, analytics off until the visitor turns them on, consent-gated embeds, security headers, no user enumeration.
- Maintainable by one communications specialist — the block editor with locked colours and patterns for pages and news; plain forms for partners, resources and events; roles that keep feedback away from editors.
- Analytics for continuous improvement — Microsoft Clarity wired in behind the privacy switch; page-helpfulness counts per page.
The evidence base
The RFP points to the 2024 environmental scan of 58 Ontario integrated care teams’ websites (Public-Facing Communication of Health and Social Services for Older Adults and Their Family or Friend Caregivers, ScienceDirect). Its checklist — caregiver-specific content, service descriptions that state eligibility and how to access, plain language, multilingual content, contact pathways, a search that works — maps directly onto the service-page pattern used here (what / who can use it / how to get it / what it costs / who to contact), the audience doors, the resource library’s audience and language fields, and the translation approach.
Testing
Automated accessibility results for these sites, and a baseline audit of the current en.soht.ca, are on the Accessibility page. Browser testing for this demonstration: Firefox (via the audit tooling) and Chromium, desktop and mobile widths; Edge and Safari are covered in the proposal’s testing plan but were not exercised on the demo. Page weight and request counts are listed on the Accessibility page alongside the audit.
What is deliberately missing
Professional translation. SOHT’s real Power BI reports (public samples stand in, labelled). Partner-space content beyond a stub tree. Newsletter sending (links to the existing service). Integrations with Find Health, the CRM or the eServices Program. Remediation of existing PDFs. Photographs were not re-shot; SOHT’s stock images are used as they are on the current site.
Prepared by Wabala Studio (Anne-Marie Mulumba, project lead, UX and accessibility) with Datacleave (Jose Zarazua, WordPress engineering). All SOHT content © Scarborough Ontario Health Team.
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